Terms and conditions

1. The Website, applicable law

This website is operated by Lapalmavierundzwanzig, S.L., registered office in El Corujo s / n, 38770 Tazacorte, La Palma, Tenerife, Spain, registered with the company register of Tenerife under register no. C.I.F. B 38723037, represented by the managing partners: Gladys Riego and Michael Nguyen. The contract between the and Lapalmavierundzwanzig, SL is subjected to the German law.

2. Consent with General Terms and Conditions

The use of the website and from Lapalmavierundzwanzig, S.L. provided service is subjected to the following Terms and Conditions. The user agrees, by using the website the terms and conditions, without any limitations or additions. Otherwise using the website and the provided benefits of Lapalmavierundzwanzig, S.L. is not allowed.

3. Lapalmavierundzwanzig, S.L. - Services

Lapalmavierundzwanzig, S.L. is the provider of an online portal for tourism products and services. Users can check the availability of holiday accommodations according to their wishes and specifications. No direct reservations will be made. If users are interested, they send the appropriate form without obligation to Lapalmavierundzwanzig, S.L.

4. Lapalmavierundzwanzig, S.L., advertising portal for holiday accommodation and tourist services

Lapalmavierundzwanzig, S.L. appears in the online services only as an advertising portal for holiday accommodations and tourist services. From information provided on the users form, Lapalmavierundzwanzig, S.L. creates an offer without obligation and sends it to the email address provided by the user. If the user of the Lapalmavierundzwanzig, S.L. accepts the sent offer, and if the holiday accommodation is available, then a contract between the user and the respective supplier is made. Lapalmavierundzwanzig, S.L. appears exclusively as an advertising portal for vendors and is not involved as a contracting partner in the contractual relationship between the seller and you. The services of Lapalmavierundzwanzig, S.L. ends with the despatch of the confirmation documents. Lapalmavierundzwanzig, S.L. accepts no liability for the performance of the services presented on the website and does not assume any guarantees for the suitability or quality of the services shown on the website.

5. General Information

Lapalmavierundzwanzig, S.L. offers all published general information on the website only as an orientation for their users. General information is all information on the website, except the information concerning the prices of holiday accommodations and car rentals. The user must be aware that the general information can be changed at any time.

6. Terms and conditions of the provider

Any request from the user through the website of Lapalmavierundzwanzig, S.L. is without obligation and does not constitute an offer to conclude a contract with the respective provider about the selection of the services from the user. If the service is still available and a contract between the provider and the user concluded, see also in addition the general terms and conditions of the provider. It can be regulated payments, due date of payment, liability, cancellation, change of reservation and repayment (if provided), and other limitations. With regard to the exact content of the applicable terms and conditions, please contact the provider you have selected.

7. Cancellation / Change of booking

If the suppliers use the possibility of cancellation or change of a service by the user performance, the user is obliged to inform Lapalmavierundzwanzig, S.L. about the wish of cancellation or amendment of the performance, and must be made in written form. Before receipt of this information by the user, it is not possible for Lapalmavierundzwanzig, S.L. to inform the appropriate provider and to change or to cancel a booked service. Amendments or cancellations of accommodation bookings or car rental bookings can be also made by phone, as far as the respective provider has the possibility. Amendments or cancellations made by call will be confirmed by email from Lapalmavierundzwanzig, S.L. Lapalmavierundzwanzig, S.L. must be informed about discrepancies without delay. We recommend that cancelations or rebookings will be always made in written form. For each case of changing a reservation (e.g. cancellation, refund, change of name), Lapalmavierundzwanzig, S.L reserves the right to charge a service fee on 10 Euro per person. This fee does not include the costs that may be charged directly by the respective provider of the service.

8. Payment

The payment will be made exclusively between you and the provider of the tourist service (house owner / car rental). It is possible, that the provider of the holiday accommodation or car rental require prepayments. Any receipts or confirmations receipts of payments are determined exclusively by the provider. Refunds and complaints can be asserted exclusively with regard to the provider.

9. Force majeure

For the consequences of force majeure Lapalmavierundzwanzig, S.L. is not liable under this contract. These include war, internal disturbances, issued by authorities, terrorist attacks, fires, floods, storm, other natural disasters, blackouts, accidents, strikes, lockouts or other industrial action, of which the services of Lapalmavierundzwanzig, S.L. or its suppliers may be affected.

10. Liability of Lapalmavierundzwanzig, S.L.

Lapalmavierundzwanzig, S.L. is effort to ensure that the information on the website, software and other data, particularly with regard to availabilities, restrictions and prices, at the time of publication date is complete and correct. All presented services on the website are limited. Any liability of Lapalmavierundzwanzig, S.L. to carry out the services booked by the provider is excluded. Also the liability of Lapalmavierundzwanzig, S.L. for from the provider of their warranted quality of services - such as guaranteed quiet location, or guaranteed accessories - is excluded. Incidentally Lapalmavierundzwanzig, S.L. only take over the liability in cases of intent or gross negligence, and for acquired and guarantees for breach of contract.

11. Use of the website

This website is available to the user for their own use. The on website related services cannot be resold, passed or transferred by the user to third parties in return for payment. The website can be used exclusively in accordance with the contract and legally permitted manner and with the regulations in these terms and conditions. Under contract in this sense is only the reservation or request of holiday accommodation and car rentals, and any other lawful use of the installed features on the website. The following shall apply:
a) The user must be minimum 18 years old and must have fully legal capacity.
b) You assure that all information that you provide about yourself or passengers, is true and correct.
c) It is not allowed to use the website for speculation purposes, or fraudulent or false bookings.
d) It is not allowed to reproduce, sell, transfer, publish or reproduce the website and its contents by the user. For your personal or non-commercial use, making of a single copy of the page is permitted.
e) The user agrees to indemnify Lapalmavierundzwanzig, S.L., their partner companies and employees against all claims by third parties (including reasonable costs of legal action), which arising from an abusive, or otherwise illegal non-conforming use of the website and its contents by the user.
f) It is not allowed to use the guest book for commercial reasons (e.g. publications of advertising) or to publish contents with offensive or defamatory remarks.

12. Abuse, blocked access

Lapalmavierundzwanzig, S.L. has the right to terminate this license agreement for any important reason, especially in a major breach against number 11, at any time and to close the access to the website and / or online services.

13. Software

Lapalmavierundzwanzig, S.L. is the owner of all rights of the software that is available for download on the website. The unauthorized copying, use or disclosure of the software is expressly prohibited. Use of the software can be subjected to a special license agreement and their terms. If such an agreement does not exist, the owner of the software assign to the user a personal, non-transferable license, which applies exclusively to the use of the software for the purpose of access, the presentation and the contractual use of the website in accordance with these Terms and Conditions. Any reproduction of the software on any other server or data medium for the purpose of further reproduction is expressly prohibited.

14. References to other websites

Possibly this website contains additional hyperlinks which lead you to other websites of external suppliers. Lapalmavierundzwanzig, S.L. has no responsibility on their design and content and is therefore not responsible for the accuracy, timeliness, completeness and quality of information provided there. Lapalmavierundzwanzig, S.L. expressly dissociates itself from all contents of these external websites. Please contact the operator of the respective website in case of any concerns you may have in connection with such a site.

15. Changes at the website

Lapalmavierundzwanzig, S.L. reserves the right to make changes at any time on the website or its content, especially regarding the selection of providers, information, databases or their contents. Also Lapalmavierundzwanzig, S.L. reserves the right to remove contents from the guest book, as far as they do not conform to the regulation in number 11.

16. Copyright and patent rights

Lapalmavierundzwanzig, S.L. holds the copyright and all other rights to the website and its content. All contents are exclusively owned by Lapalmavierundzwanzig, S.L., unless the ownership of a third party is especially marked.

17. Changes of Terms and Conditions

Lapalmavierundzwanzig, S.L. reserves the right to change or renew the General Terms and Conditions for using this website at any time, and with effect for the future, without an obligation to inform the user. The current version of the Terms and Conditions can be found on the company website from the time of its enforcement. By continuing of using the website after changing the General Terms and Conditions, you agree to the changes.

18. Completeness

These terms and conditions completely contain all agreements for the existing contract between the user and the Lapalmavierundzwanzig, S.L. and replace all previous agreements, assurances or guarantees, regardless of whether they were made verbally, electronically or in writing.

19. Ineffective provision, Severability Clause

If any single provision of the contract is or becomes ineffective, this shall not affect the effectiveness of the remainder of the agreement. The ineffective provision shall be replaced by a provision that most closely approximates the economic purpose of the replaced provision.

  • Our address
  • Ctra. Gral. Puerto Naos 449
  • 38760 - Todoque
  • La Palma - Canary Island
  • 28.620514, -17.905299
  • VoIP: 0711 21720248
  • Tel./Fax: +34 922 46 18 19
  • la-palma24@la-palma24.net
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Opening hours

Monday to Friday

09:00 - 18:00


10:00 - 13:00

Sunday closed

Local time La Palma



(0034) 922 46 18 19


Ctra. Gral. Puerto Naos 449

38760 - Todoque

La Palma - Canary Islands

28.620514, -17.905299



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